RTI FILE Privacy Policy

01 Introduction

Welcome to RTI FILE. We aim to provide information and website services relating to Right to Information (RTI) applications. This policy describes our approach to handling information that you provide or that may be collected when you use the website.

By using the website, you acknowledge that you have read this policy. Where consent is required by applicable law, we will seek that consent as appropriate.

02 Information We Collect

Depending on the features you use, the information we may collect can include:

• Contact information: such as your name, email address and mobile number when you submit a form or contact us.
• Application information: details and documents you choose to submit in connection with an RTI-related request.
• Account information: information needed to create or manage an account, if account features are available.
• Technical information: such as browser type, device information, IP address and basic website usage logs, where collected by the website or its hosting services.
• Communications: messages and information you provide when contacting our support team.

Please provide only information relevant to your request. Avoid submitting passwords, payment credentials or unrelated sensitive information through general contact forms.

03 How We Use Information

Information may be used, where applicable, to:

• Respond to questions and support requests.
• Process and manage requests or services you ask for.
• Communicate updates about your submitted request.
• Maintain, troubleshoot and improve the website.
• Protect the website against fraud, misuse and security threats.
• Meet legal obligations and respond to lawful requests.

We aim to use information only for relevant purposes and in accordance with applicable legal requirements.

04 Information Sharing

We do not intend to sell your personal information. Information may be shared when reasonably necessary for the following purposes:

• With service providers who help operate or maintain the website, subject to appropriate safeguards where required.
• When you ask us to share information or authorize a particular action.
• When disclosure is required by applicable law or a valid legal process.
• When necessary to protect rights, safety, security or prevent fraud, as permitted by law.

05 Cookies and Similar Technologies

Cookies are small files that a website may store in your browser. Depending on the website features and configuration, cookies or similar technologies may be used to maintain sessions, remember preferences, support security or understand website usage.

You can manage or block cookies through your browser settings. Some website functions may not work properly if essential cookies are disabled. Where required, consent will be requested for non-essential cookies.

06 Data Security

We aim to use reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse or alteration.

However, no method of internet transmission or electronic storage is completely secure. We therefore cannot guarantee absolute security. Please use the website carefully and avoid sharing confidential information unnecessarily.

07 Data Retention

Information may be retained for as long as reasonably necessary for the purpose for which it was collected, to provide requested services, resolve disputes, maintain records or comply with applicable legal requirements.

Retention periods may vary depending on the type of information and the circumstances in which it was collected.

08 Your Choices and Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction or deletion, or raising an objection to certain processing.

To make a privacy-related request, contact us using the details below. We may need to verify your identity before acting on a request and may retain certain information where legally permitted or required.

09 Third-Party Websites and Services

Our website may contain links to external websites or services. Those third parties may have their own privacy policies and data-handling practices. We do not control their websites or policies.

We recommend reviewing the privacy policy of each external service before providing your information or using its features.

10 Children's Privacy

Our website is not intended to knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information inappropriately, please contact us so the matter can be reviewed.

11 Changes to This Privacy Policy

We may update this policy when our website, services or legal obligations change. Any revised version should be published on this page with an updated revision date.

Please revisit this page periodically to review the current policy.

12 Contact Us

If you have a question, concern or request relating to this Privacy Policy or the handling of your information, you can contact RTI FILE.