Refund Policy

RTI FILE is a private service platform that assists users with RTI application drafting and related support. This policy describes the general process for requesting a cancellation or refund for services purchased through our website.

RTI FILE service charges are separate from any government application fee, postal charge, or other fee imposed by a public authority or third-party provider, unless expressly stated otherwise.

Refund eligibility for government fees or third-party charges may be governed by the relevant authority or provider and may not be controlled by RTI FILE.

Refund requests are reviewed individually based on the service purchased, the stage of processing, the information provided, and any specific conditions communicated before payment.

• If a payment was made more than once for the same service, please contact support for verification.
• If a transaction was successful but the service request was not recorded, contact us with the transaction reference.
• If work on a service request has already started or the service has been delivered, a refund may be limited or unavailable, subject to the terms disclosed for that service and applicable law.

A refund may not be available in every situation. Depending on the service terms and applicable law, requests may be declined where:

• The requested service has already been completed or delivered.
• Incorrect, incomplete, or misleading details supplied by the user prevent the service from being completed as requested.
• A government department or third-party provider has already charged or processed a non-refundable fee.
• The request falls outside the refund conditions communicated for the relevant service.

These examples do not override any refund rights that apply under mandatory law.

If you wish to cancel a service, contact RTI FILE as soon as possible and provide your order or application reference, registered email or mobile number, and a short explanation of the request.

Cancellation may not be possible after processing or submission has begun. We will review the status of your request and explain the available options.

Email our support team with the following information so we can review your request:

• Your name and registered contact details.
• Order, application, or service reference number, if available.
• Payment date, amount, and transaction/reference ID.
• A brief explanation of the issue and the reason for requesting a refund.

We will review the information supplied and may contact you if further details are needed. If a refund is approved, the time taken for the amount to appear in your account can depend on the payment gateway, bank, or payment method.

We cannot guarantee an exact processing time for third-party financial institutions.

If money appears to have been debited but your payment status is pending or failed, please check the status with your bank or payment provider and contact our support team with the transaction reference.

Duplicate payments will be checked against our payment records before a decision is made.

RTI FILE may update this Refund Policy from time to time. Any changes will be published on this page with a revised “Last Updated” date. The terms applicable to a particular purchase may also depend on the conditions shown when that purchase was made.

For questions about cancellation, payment status, or a refund request, contact the RTI FILE support team.